Refund policy

🔄 Return & Refund Policy – Vitality Flow

At Vitality Flow, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

📅 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • The item must be in the same condition that you received it
  • Proof of purchase (order confirmation or receipt) is required

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used health and beauty products
  • Personal care items
  • Items marked as final sale

💸 Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to your original method of payment

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery
  • Include clear photos of the product and packaging
  • We will arrange a replacement or full refund at no extra cost

📦 Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.

❗ Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your bank or payment provider (processing times may vary)

If you still need help, please reach out to us.

📩 Contact Us

For returns, refunds, or questions:

Email: support@vitalityflow.co.za
Response Time: 24–48 hours

💚 Our Commitment

At Vitality Flow, we are committed to providing high-quality products and a smooth shopping experience. We appreciate your trust in us.